Refund policy

We have a 14-day return and refund policy, which means you have 14 days after your purchase to request a return or refund.

To be eligible for a refund, your item must be in the same condition that you received it, in its original packaging, unopened and with seals intact. If the item has been opened it will be ineligible for return.

To start a return, you can contact us at sales@oliveoil4life.com.

If your return is accepted, we’ll send you a return shipping label which includes instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return related questions at sales@oliveoil4life.com.

Refunds and Exchanges

You will be notified once your items have been received and inspected, and if the return is approved or not. If approved, you’ll have your choice of refund or exchange.

If you select a refund, it will be processed on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Approved exchanges will be processed within 48 hours of receiving the item.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@oliveoil4life.com.

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that the issue can be evaluated and rectified.

Exceptions

For orders placed in error, refused orders, or orders not picked up and returned, a restocking fee of $10.00 will be charged to exchange the product if within the 14 calendar day return window.

If 14 days have passed since the return label was issued, and the return label’s tracking number lists no activity, your return will be canceled and no refund will be provided.